House of Skoria respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you use our website or services.
Definitions
For the purposes of this Privacy Policy:
"Customer" means any individual, company, partnership or other legal entity that accesses the House of Skoria website or uses our Services.
"House of Skoria", "we", "our" or "us" means House of Skoria and its authorised representatives.
"Personal Information" means any information relating to an identified or identifiable individual, including contact details, photographs, payment information, communications, and any other information collected in connection with the Services.
"Services" means all preservation, restoration, cleaning, repair, recolouring, customisation, personalisation, inspection, assessment, logistics and related services provided by House of Skoria.
"Website" means the official House of Skoria website and any associated digital platforms operated by us.
1. Information We Collect
House of Skoria may collect and process the following categories of information:
Name
Postal address
Email address
Telephone number
Billing and delivery information
Photographs and videos of submitted Items
Service history
House of Skoria Assessment reports
Before-and-after restoration photographs
Payment information (processed securely through authorised payment service providers)
Communications via email, telephone, WhatsApp, SMS and website enquiries
Device information, browser type, IP address and website usage data
Cookies and analytics information
We collect only such information as is reasonably necessary to provide our Services, comply with legal obligations and improve the customer experience.
2. How We Use Information
Your Personal Information may be used to:
provide and perform our Services;
process quotations, bookings and payments;
arrange collection and delivery;
communicate service updates;
generate SPS™ Assessments;
maintain restoration records;
improve our Services;
conduct quality assurance;
resolve customer queries and disputes;
detect and prevent fraud;
comply with legal, regulatory and tax obligations; and
send service-related communications.
Where permitted by law, we may also send promotional communications relating to House of Skoria. Customers may opt out of such communications at any time.
3. Sharing of Information
House of Skoria does not sell or rent Personal Information.
Information may be disclosed only where reasonably necessary to:
authorised logistics partners;
payment gateway providers;
cloud hosting providers;
technology service providers;
legal and professional advisers;
insurers;
regulatory authorities; or
where required by applicable law.
All third-party service providers are expected to maintain appropriate standards of confidentiality and data security.
5. Data Security
House of Skoria implements reasonable technical, organisational and administrative safeguards designed to protect Personal Information against unauthorised access, disclosure, alteration or destruction.
These safeguards may include restricted system access, password protection, encrypted communications, secure payment processing and internal confidentiality procedures.
While every reasonable effort is made to protect Personal Information, no electronic system or internet transmission can be guaranteed to be completely secure.
6. Data Retention
Personal Information shall be retained only for as long as reasonably necessary for:
providing our Services;
maintaining customer records;
legal and regulatory compliance;
tax and accounting obligations;
warranty administration;
dispute resolution;
quality assurance; and
legitimate business purposes.
Where information is no longer required, House of Skoria will securely delete or anonymise it where reasonably practicable.
7. Your Privacy Rights
Subject to applicable law, Customers may request:
access to their Personal Information;
correction of inaccurate information;
deletion of Personal Information where legally permissible;
withdrawal of consent for marketing communications; and
information regarding the processing of their Personal Information.
Requests may be submitted using the contact details provided below.
8. Photographs & Marketing
House of Skoria may capture photographs and videos of Items before, during and after restoration for quality assurance, internal documentation, insurance, dispute resolution and customer communication.
Photographs may also be used for educational, portfolio and marketing purposes, provided that any personally identifiable information is removed or concealed wherever reasonably practicable.
Customers who do not wish their Items to be featured in promotional material should notify House of Skoria in writing before the commencement of Services.
9. Third-Party Links
Our Website may contain links to third-party websites.
House of Skoria is not responsible for the privacy practices or content of such third-party websites and encourages Customers to review their respective privacy policies.
10. Changes to this Privacy Policy
House of Skoria reserves the right to amend or update this Privacy Policy at any time.
Any revised version shall become effective from the date of publication on the House of Skoria website unless otherwise expressly stated.
Continued use of our Website or Services after publication constitutes acceptance of the revised Privacy Policy.
11. Entire Agreement
This Privacy Policy shall be read together with the House of Skoria Terms & Conditions, Refund & Cancellation Policy, Shipping & Delivery Policy and any other applicable policies published by House of Skoria.
In the event of any inconsistency, the Terms & Conditions shall prevail except where this Privacy Policy expressly provides otherwise.
12. Severability
If any provision of this Privacy Policy is held to be invalid, illegal or unenforceable by a court or competent authority, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
13. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
10. Contact
For any questions relating to this Privacy Policy or the manner in which your Personal Information is processed, please contact our Customer Experience Team at care@houseofskoria.com.
House of Skoria remains committed to protecting your privacy while delivering a transparent, secure and premium customer experience.