At House of Skoria, we are committed to providing a secure, transparent, and premium logistics experience. This Shipping & Delivery Policy governs the collection, transportation, storage, and return of items entrusted to us and should be read together with our Terms & Conditions and Refund & Cancellation Policy.
Definitions
For the purposes of this Shipping & Delivery Policy:
"Customer" means any individual, company, partnership or other legal entity that books or uses the services of House of Skoria.
"House of Skoria", "we", "our" or "us" means House of Skoria and its authorised representatives.
"Item" means any product, article or accessory entrusted to House of Skoria for inspection, preservation, restoration, cleaning, recolouring, repair, customisation, personalisation or any related service.
"Services" means all preservation, restoration, cleaning, repair, recolouring, customisation, personalisation, inspection, assessment, logistics and related services offered by House of Skoria.
1. Service Coverage
House of Skoria currently offers pick-up and delivery services across Delhi-NCR.
For customers located outside our direct service network, courier-based logistics may be arranged through authorised third-party logistics providers, subject to service availability.
The availability of collection and delivery services shall be confirmed at the time of booking.
2. Pick-Up Process
To ensure the safe handling of every item:
Customers must ensure that all items are securely packed where courier collection has been arranged.
Customers are responsible for removing all cash, jewellery, documents, authentication cards, electronic devices, and other personal belongings before handing over the item.
A service receipt or order confirmation describing the item(s) received and the requested services will be issued at the time of collection or acceptance.
House of Skoria shall not be responsible for any item, accessory, or personal belonging that has not been declared or documented at the time of handover.
Where House of Skoria determines that an item has been inadequately packaged for courier transportation, we reserve the right to refuse collection or request appropriate repackaging before shipment.
2.1 Electronic Acceptance
The Customer agrees that any approval, consent, booking confirmation, logistics confirmation, address confirmation or other communication provided through the House of Skoria website, email, WhatsApp, SMS, electronic signature, payment confirmation or any other electronic means shall constitute valid and legally binding acceptance of this Shipping & Delivery Policy and the applicable logistics arrangements.
Such electronic acceptance shall have the same legal effect as a handwritten signature.
3. Inspection Upon Receipt
Every item received by House of Skoria shall undergo a preliminary inspection upon arrival at our facility.
If the physical condition of the item materially differs from the information or photographs provided at the time of booking, House of Skoria reserves the right to:
revise the original quotation;
recommend alternative restoration services; or
decline the requested service where restoration is not considered technically feasible.
No additional chargeable work shall be undertaken without the customer's prior approval.
4. Delivery Timelines
Each item is individually assessed and restored using specialised craftsmanship. Accordingly, delivery timelines vary depending upon:
the condition of the item;
the complexity of restoration;
sourcing of specialist materials or replacement components;
quality assurance procedures; and
operational or logistics requirements.
Any delivery or completion date communicated by House of Skoria is an estimate only and shall not constitute a contractual guarantee.
Should any delay arise, we will make reasonable efforts to keep the customer informed throughout the restoration process.
5. Courier & Third-Party Logistics
House of Skoria may engage trusted third-party logistics providers for the collection or delivery of items.
While every reasonable effort is made to ensure secure packaging and handling prior to dispatch, House of Skoria shall not be liable for delays, loss, theft, or damage occurring while an item is in the custody or control of an independent courier or logistics provider, except where such loss or damage is directly attributable to the negligence of House of Skoria prior to dispatch.
Customers sending items to House of Skoria using their own courier service do so entirely at their own risk.
For high-value luxury items, customers are strongly encouraged to arrange insured shipping wherever available. Unless expressly agreed otherwise in writing, House of Skoria does not provide transit insurance.
Customers are solely responsible for ensuring that the declared value of the Item is accurately communicated to any third-party courier or insurer where transit insurance is arranged by the Customer. House of Skoria shall not be responsible for underinsurance, inadequate insurance coverage, or any claim rejected by an insurer or courier service.
6. Delivery & Risk Transfer
Customers are responsible for providing complete and accurate delivery details, including the recipient's name, delivery address, and contact number.
Risk in the restored item shall pass to the customer immediately upon:
delivery to the customer or the customer's authorised representative;
collection by the customer; or
handover of the item to the nominated courier or logistics provider for delivery.
Customers are requested to inspect the item immediately upon delivery or collection.
Any concerns regarding the completed service should be reported in accordance with the House of Skoria Refund & Cancellation Policy.
7. Failed Delivery Attempts
Where delivery cannot be completed due to incorrect delivery information, customer unavailability, refusal to accept delivery, or any other reason not attributable to House of Skoria:
any additional delivery or logistics costs shall be borne by the customer;
House of Skoria may arrange a further delivery attempt upon payment of the applicable charges; and
reasonable storage charges may apply where an item remains undelivered for an extended period.
8. Unclaimed Items
Customers are requested to collect completed items or accept scheduled delivery within 30 days of notification that the service has been completed.
Items remaining unclaimed for more than 90 days after notification may be deemed abandoned.
House of Skoria reserves the right to dispose of, recycle, donate, or otherwise deal with such items at its sole discretion and without further notice or liability.
9. Limitation of Liability
House of Skoria exercises the highest standards of care throughout the collection, restoration, storage, and delivery process.
Our liability in relation to any loss or damage shall be governed exclusively by the House of Skoria Terms & Conditions and Refund & Cancellation Policy.
To the fullest extent permitted by applicable law, House of Skoria shall not be liable for delays, loss, theft, or damage arising from events beyond its reasonable control, including acts or omissions of third-party logistics providers, natural disasters, civil disturbances, governmental actions, or other force majeure events.
10. Entire Agreement
This Shipping & Delivery Policy shall be read together with the House of Skoria Terms & Conditions, Refund & Cancellation Policy, Privacy Policy, Assessment Policy (where applicable), approved quotation, work order and any written approvals issued by House of Skoria.
In the event of any inconsistency, the House of Skoria Terms & Conditions shall prevail except where this Policy expressly provides otherwise.
11. Severability
If any provision of this Shipping & Delivery Policy is held to be invalid, illegal or unenforceable by a court or competent authority, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
12. Governing Law & Jurisdiction
This Shipping & Delivery Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
13. Contact Us
For any questions relating to collection, shipping, delivery, or logistics, please contact our Customer Experience Team at care@houseofskoria.com.
We remain committed to ensuring that every luxury piece entrusted to us is handled with the utmost care, professionalism, and attention throughout its journey with House of Skoria.